Delete your account
CitizenDays: Residence Tracker
You can delete your CitizenDays account at any time, in the app or by email. Deleting it removes your account and the copy of your trips, goals and settings we keep for syncing. An account is optional: if you never signed in, we hold nothing of yours, and deleting the app removes everything.
In the app
- Open CitizenDays and go to the You tab.
- Under Account, tap your email address.
- Tap Delete account, then Delete account again to confirm.
Your account and the synced copy are deleted straight away. If you signed in with Apple, you confirm with Apple too, and CitizenDays is disconnected from your Apple ID.
By email, without the app
Email support@citizendays.com with the subject Delete my account, from the email address you signed in with. If you used Sign in with Apple and chose Hide My Email, include the relay address shown under Sign in with Apple in your Apple Account settings. We reply to confirm the request, then delete your account and synced data within 30 days.
To disconnect CitizenDays from your Apple ID as well, open your Apple Account settings, choose Sign in with Apple, then CitizenDays, and remove it.
What we delete
- Your account: your email address, the name Apple or Google shared when you signed in, and your account ID.
- The synced copy of your trips, goals, reminder choices and settings.
Copies in our providers’ backups are removed within 30 days.
What we keep, and for how long
- Purchases. If you bought CitizenDays Pro, RevenueCat keeps the purchase record as long as it is needed to restore your purchase and as tax or accounting law requires. Ask us and we delete it unless the law says to keep it. Apple and Google keep their own records.
- Crash reports carry the error and the app and system versions, never your trips, and are kept for up to 180 days.
- Your emails to us, including a deletion request, are kept for no longer than 24 months.
What stays on your phone
Deleting your account doesn’t touch the trips and goals on your phone, so you can keep using CitizenDays without an account. Delete them in the app, or delete the app, to remove them too.
Delete some of your data instead
Delete a trip or a goal in the app and it is deleted from our synced copy too. To stop syncing without deleting anything, sign out.
Read our Privacy Policy for everything we collect and why.